Refund Policy
By accessing and using AccoXpert, you accept and agree to the terms, conditions and rules without limitation or qualification.
1. Subscription Plans
Refunds for subscription plans are governed by the following conditions:
Standard Refund Policy
AccoXpert offers a 7-day refund policy on subscription plans. Users may request a refund within 7 days from the date of purchase. A standard processing fee deduction will apply based on the plan purchased.
Eligibility Criteria
- • Refund request must be submitted within 7 days of the original purchase date.
- • The subscription must not have been extensively used during the refund period.
- • Refunds are processed at the company's sole discretion after reviewing account activity.
Custom & Enterprise Plans
For custom or enterprise subscription plans, refunds are handled on a case-by-case basis as per the terms agreed upon during purchase. Please refer to your service agreement for specific refund terms.
Important Conditions
- • Refunds will not be issued for accounts that have activated and used trial features.
- • If you access any paid features during a free trial, you are no longer eligible for a refund.
- • AccoXpert reserves the right to decline any refund request at its sole discretion.
- • A user or entity is eligible for only one refund. Subsequent purchases are not covered.
Processing Time
Please allow 3–5 working days for us to respond to your refund request. All communication will be conducted via email only. Do not contact our support team for refund updates, as they are not responsible for processing refunds.
2. Credit Purchases
AccoXpert offers credit-based services for features such as e-Invoice generation, e-Way Bill creation, AI-powered bank statement parsing, and other premium features. The following refund policy applies to credit purchases:
Used Credits - Non-Refundable
Credits that have been consumed or utilized for any service (e-Invoice, e-Way Bill, AI parsing, etc.) are non-refundable under any circumstances. Once a credit is used, it is considered a completed transaction.
Unused Credits - Case-by-Case Basis
Refunds for unused credits may be considered on a case-by-case basis if requested within 7 days of purchase. A processing fee may be deducted from the refund amount. AccoXpert reserves the right to approve or decline such requests at its sole discretion.
Credit Validity
Purchased credits do not expire and remain in your account until used. You can use your credits at any time for applicable services.
Credit Services Include
- • e-Invoice Generation (IRN & QR Code)
- • e-Way Bill Creation & Management
- • AI-Powered Bank Statement Parsing
- • Other premium credit-based features
3. Add-ons & Additional Features
Add-ons and additional features purchased separately from subscription plans are subject to the following refund terms:
Add-on Refund Policy
- • Refund requests for add-ons must be submitted within 7 days of purchase.
- • Add-ons that have been activated or used are generally non-refundable.
- • Unused add-ons may be refunded on a case-by-case basis at the company's discretion.
- • A processing fee may apply to approved refunds.
4. Refunds on Exclusive or Promotional Offers
Non-Refundable Purchases
Purchases made under exclusive offers, limited-time deals, promotional pricing, or discounted bundles—as clearly stated on the invoice or during checkout—are non-refundable.
These sales are considered final, and refund requests for such transactions will not be entertained under any circumstances.
By proceeding with such a purchase, you acknowledge and agree that you are not entitled to any refund, reversal, or partial credit for the same.
We encourage all users to review their invoice and offer details carefully before completing the payment.
5. Steps to Apply for a Refund
Send Email Request
Write an email to [email protected] with subject "Request for refund - [Your plan name]"
Provide Details
Please mention your reason for refund clearly in the email and include your registered mobile number.
Bank Account Details
We require your bank account details including the account number and IFSC code for returning your amount.
Wait for Response
Please wait for at least 3-5 working days for us to respond to your email.
Additional Information
- • Once the refund is processed by us, it may take 7-10 business days to reflect in your bank account.
- • We advise you to be patient during the process.
- • Kindly avoid contacting our support team for refund issues, as they are not responsible for processing refunds.
AccoXpert is operated by AlgoX Software Solutions Private Limited