Refund Policy
By accessing and using AccoXpert, you accept and agree to the terms, conditions and rules without limitation or qualification.
1. Subscriptions
Refunds are governed by the following conditions:
ULTIMATE Plan
AccoXpert offers a 15-day refund policy on the ULTIMATE plan only. Users may request a refund within 15 days from the date of purchase. A standard deduction of INR 199.00 will apply.
BASIC or PRO Plans
For the BASIC or PRO Plans (including e-Way Bills, e-Invoicing, and other PRO plan features), refunds may be considered on a case-by-case basis, solely at the company's discretion, if requested within 15 days of purchase.
e-Invoice Plan
For the e-Invoice Plan, the same discretionary refund policy applies if the request is submitted within 15 days of purchase.
Important Conditions
- • Refunds will not be issued for accounts that have activated and used trial features.
- • If you access any paid features during a free trial, you are no longer eligible for a refund.
- • AccoXpert reserves the right to decline any refund request at its sole discretion.
- • A user or entity is eligible for only one refund. Subsequent purchases are not covered.
Processing Time
Please allow 3–5 working days for us to respond to your refund request. All communication will be conducted via email only. Do not contact our support team for refund updates, as they are not responsible for processing refunds.
2. Refunds on Exclusive or Promotional Offers
Non-Refundable Purchases
Purchases made under exclusive offers, limited-time deals, promotional pricing, or discounted bundles—as clearly stated on the invoice or during checkout—are non-refundable.
These sales are considered final, and refund requests for such transactions will not be entertained under any circumstances.
By proceeding with such a purchase, you acknowledge and agree that you are not entitled to any refund, reversal, or partial credit for the same.
We encourage all users to review their invoice and offer details carefully before completing the payment.
Steps to Apply for a Successful Refund
Send Email Request
Write an email to [email protected] with subject "Request for refund - [Your plan name]"
Provide Details
Please mention your reason for refund clearly in the email and include your registered mobile number.
Bank Account Details
We require your bank account details including the account number and IFSC code for returning your amount.
Wait for Response
Please wait for at least 3-5 working days for us to respond to your email.
Additional Information
- • Once the refund is processed by us, it may take 7-10 business days to reflect in your bank account.
- • We advise you to be patient during the process.
- • Kindly avoid contacting our support team for refund issues, as they are not responsible for processing refunds.
AccoXpert is operated by AlgoX Software Solutions Private Limited