PRIVACY POLICY

At AccoXpert, safeguarding your privacy is our paramount concern. We value the trust you place in us and are committed to ensuring the protection of your privacy while using our Platform and Services. This Privacy Policy (the “Policy”) aims to provide you with a comprehensive understanding of how we collect, use, share, and protect your information. By accessing our website and using our services, you signify your consent to this Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information: When you use our Platform and Services, we may collect personal information, including but not limited to your name, contact details, date of birth, gender, tax-related information (e.g., PAN), financial data, business details, educational or professional qualifications, and other information necessary to provide our services.

1.2 Aadhaar Information (if applicable): In cases where you provide your Aadhaar details, we collect this information voluntarily for the purpose of KYC and tax filings.

1.3 Usage Information: We gather information about your interactions with our Platform, such as the pages you visit, your IP address, device details, browser type, and other related data.

1.4 Device and Location Information: We may access and retrieve information from your device, including SMS storage (with your consent), to provide specific services. Some services may require access to your device's calling and messaging functionalities, which you authorize by using those services.

1.5 Tax Return Information: If you use our services for tax-related purposes, we collect and process information related to your income, deductions, credits, and other tax-related data necessary for preparing and filing your tax returns.

1.6 Third-Party Information: We may retrieve information from third-party providers, such as credit scores or KYC registration agencies, to enhance our services and comply with legal requirements.

2. HOW WE USE THE INFORMATION

2.1. Use of Personal and Financial Information

We are committed to safeguarding your personal and financial information. We do not sell or share your data with any external parties. However, by using our services, you expressly acknowledge, consent, and agree to the following terms on information use:

  1. Account Management: Your information is utilized to manage your account, facilitate communication, and enhance the functionality of our Platform and Services. We aim to provide you with a personalized and interactive experience.
  2. Secure Record Keeping: Your information and transaction records are securely maintained and stored in compliance with applicable laws and regulations.
  3. Third-Party Services: We may engage third-party service providers to deliver our Platform and Services while ensuring the confidentiality of your information.
  4. Improvement and Analysis: Information is used for troubleshooting software issues, conducting data analysis, research, monitoring usage trends, and enhancing our offerings. We may also use it to communicate about our products, services, and detect/prevent fraudulent or prohibited activity as per relevant laws.
  5. Aggregated Data: We may compile data in an aggregated and anonymous form to create statistical and demographic analyses for business purposes. Your individual identity is never disclosed in these analyses, and you are not entitled to compensation for their use.
  6. Compliance: Your information may be shared with judicial, administrative, and regulatory entities as required to comply with legal and regulatory requirements.
  7. Usage Insights: Information about your usage, when combined with that of others, helps us understand how the Platform and Services are used and informs the development of new features and offerings.
  8. Tax-Related Services: Your information, especially Tax Return Information, is used for the preparation and filing of your income tax return, providing tax-related assistance and services.
  9. Market Research and Development: We may use your information for market research, project planning, product development, troubleshooting, user behavior analysis, marketing, and promotions.
  10. Charges Calculation: Your information may be used to compute charges for the products and services you purchase.
  11. Communication: We may use your contact information to communicate with you, including sending messages, making phone calls, and other means, for the purpose of providing Platform and Services and for marketing and promotional activities.
  12. Advertising: Third-party advertising companies may use your information to display advertisements relevant to your interests based on your visits to our Platform and third-party websites.
  13. Sharing with Strategic Partners and Affiliates: Your information may be shared with identified Strategic Partners, third-party service providers, and our affiliates for various purposes, including improving and developing services, communication, and marketing.
  14. Data Hosting and Analysis: We may host, use, process, and analyze your data, including personal and financial data, in collaboration with our Strategic Partners, third-party service providers, and affiliates. This enables us to provide and enhance services, communicate with you, and offer new services.
  15. Audit: We reserve the right to conduct audits of your records without notice in cases of suspected fraud.
  16. Data Retention: Your data and confidential information may be stored on our servers, in the cloud, or through other mediums as transmitted, processed, or passed through the Platform.
2.2. Sharing with Third Parties

You acknowledge, agree, and authorize us to collect, store, process, transfer, and share your information, including personal information, with third parties, including regulatory bodies, financial institutions, and other relevant entities as required by law.

2.3. Strategic Partners and Entities

You acknowledge, agree, and authorize our Strategic Partners and entities for whom we act as a technology facilitator to collect, store, process, and transfer your information for the purpose of providing Services through the Platform. This includes recording, maintaining, and processing your personal and transaction-related information and communication with you.

2.4. Third-Party Service Providers

When you use Services provided by our Strategic Partners or third-party service providers through the Platform, your information may be subject to the privacy policies of these entities. We are not responsible for their privacy practices.

2.5. Business Transfers

We may share, transfer, or assign all of your information to other business entities in the event of mergers, sales, re-organizations, joint ventures, restructuring, or transfer of our business.

3. COOKIE POLICY

At AccoXpert, like many websites, we utilize cookies, flash cookies, web beacons, or similar technologies. These "cookies" are small text files that are stored on your computer or device when you visit specific online pages. They record your preferences and actions, enhancing your experience. We employ cookies for various purposes, such as remembering you and your preferences, monitoring your Platform usage, and streamlining your interaction with our services. While most web browsers automatically accept cookies, you can usually adjust your browser settings to decline them if you prefer. However, please be aware that refusing cookies may limit your access and use of the Platform and our Services.

4. IDENTITY THEFT

4.1 Beware of Phishing Attempts

It's important to be vigilant and cautious when using our services. There may be instances when you receive seemingly legitimate-looking emails requesting your personal information, such as credit card details, bank account information, one-time passwords, or contact details. Please be aware that we will never request such sensitive information from you via email or any other unsecured communication channel.

4.2 Recognizing Phishing and Identity Theft

These activities are typically carried out by unauthorized individuals and are illegal in nature. They are commonly referred to as phishing or identity theft attempts. If you ever suspect such activity or receive an email that you are certain was not sent by AccoXpert, please exercise caution. Do not respond to such emails or provide any personal information.

5. LINKS TO OTHER SITES

Our Platform may contain links to external websites and third-party platforms ("Third-Party Platforms"). These Third-Party Platforms may collect information from you. It's important to note that we are not responsible for the privacy practices or the content of these linked websites and Third-Party Platforms. We strongly recommend reviewing the privacy policies of such Third-Party Platforms.

Furthermore, if you choose to log in through your Google account, please be aware that we will access information from your Google account only with your permission, as required for using Google-related functionality within the Platform. Once permission is granted, the Platform may access details from your Google account, including but not limited to your account information, mobile number, email address, contact list, and location, where applicable. Please note that Google's privacy policies also apply in such cases.

6. DATA RETENTION BY US

6.1 Duration of Information Retention

We are committed to retaining your information only for as long as it is necessary for the purposes outlined in this Policy. We will retain and utilize your information to the extent required to fulfill our legal obligations, such as complying with applicable laws, resolving disputes, and enforcing our legal agreements and policies.

6.2 Review and Correction

We encourage you to regularly review the information we hold, and if you discover any inaccuracies, please promptly inform us. Any information found to be inaccurate will be corrected or amended. To initiate a review or report discrepancies, kindly contact us at [email protected].

6.3 Data Security Responsibility

You are responsible for taking all necessary precautions to maintain the integrity and security of your data, including your personal information. All information provided by you is considered voluntary and free from coercion.

7. LOG DATA

When you use our Platform or access our Services, it's important to know that we collect certain data from your device, which is referred to as Log Data. This Log Data may encompass information such as:

  • Your device's Internet Protocol ("IP") address.
  • Device name.
  • Operating system version.
  • Configuration settings of the app while using the Service.
  • Timestamps including the date and time of your Service usage.
  • Other relevant statistics.

We collect Log Data to enhance your experience, improve our services, and ensure their optimal performance.

8. INFORMATION SECURITY

At AccoXpert, safeguarding your information is paramount. We employ robust security measures to prevent data loss, misuse, or unauthorized alterations. We uphold stringent electronic and procedural safeguards for all data. Regular internal and external assessments further ensure the integrity of our security procedures. Your trust is our priority, and we are committed to maintaining the highest standards of information security.

9. DISCLAIMER

9.1 Backup Responsibility:

We do not guarantee the provision or storage of backup copies of any information you submit to us. It is your sole responsibility to maintain backup copies of such information. In the event of any Platform malfunction or failure, for any reason, including maintenance, you may need to resubmit this information.

9.2 Information Security:

While we take appropriate measures to secure the information we collect from you, we assume no responsibility for losses or damages you may incur due to privacy or security breaches of your information. We are not liable for any loss or damage resulting from the disclosure, whether inadvertent or otherwise, or from any omission or inaccuracy in the disclosed and used information, whether in response to a legal process or otherwise.

9.3 Payment Information Security:

When payment information is transmitted through the Platform, it is protected by encryption technology provided by third-party payment service providers, including payment gateways. By using our services, you agree, acknowledge, and consent to the sharing of your information with third-party service providers for payment processing and management of payment-related information. We do not guarantee that the transmission of your payment-related information or other data will always be secure.

9.4 GSTN Data Transmission:

GSTN (Goods and Services Tax Network) reserves the sole right and discretion, with no liability on our part, to accept, reject, or prevent the transmission of any user's data from our Platform to the GST system. This may occur for various reasons, including but not limited to security breaches, data traffic exceeding GSTN-prescribed limits, suspected payload containing viruses or malware, the transfer of corrupt data, or any other reasons mandated by GSTN, whether through manual or automated means.

10. CHANGES TO THIS POLICY

Please be aware that this Policy may undergo periodic revisions. The "Last Updated" date displayed at the top of this Policy signifies the date of the latest revisions. We retain the right to alter or amend the terms outlined in our Policy as necessary. Any modifications to this Policy will be made accessible on our website, and if they are deemed substantial, we will provide more conspicuous notifications. Although we are committed to keeping you informed about any updates to this Policy, we strongly recommend that you periodically review this Policy to ensure you are aware of any alterations. Should we make changes to this Policy, your continued use of the Platform and Services will indicate your acceptance of the updated Policy. This continued use will serve as unequivocal confirmation that you expressly agree to abide by the terms of this Policy, which will be applicable from the date of your initial use of the Platform.

11. WITHDRAWAL OF CONSENT BY YOU

Your consent is valuable to us, and we respect your right to control how your information is used. If you wish to withdraw your consent for the processing of your data, you can do so at any time. To initiate the withdrawal of your consent, please send a written request to [email protected].

12. GOVERNING LAW

This Policy is subject to the laws and regulations applicable within the territory of India. By accessing and using the AccoXpert Platform and Services, you expressly consent to abide by the terms outlined in this Policy. Additionally, you agree to the exclusive jurisdiction and venue of the courts situated in Bhavnagar, India, for the resolution of any disputes arising from or related to your use of the AccoXpert Platform or any matters covered by this Policy.

13. CONTACT US

If you have any questions, concerns, or grievances related to this Privacy Policy or the security of your information, please feel free to reach out us at [email protected]

We are here to assist you and address any inquiries or issues you may have. Your privacy and satisfaction are important to us.